Refunds and cancellation

1. Scope

This policy applies to every engagement invoiced by Qelvyn LLC: fixed-price project work, and subscriptions to services provided on an ongoing basis. It sits alongside our terms and conditions; where the two address the same point, this policy governs.

2. Cancelling before work begins

A cancellation requested before work has actually started is refunded in full, less any third-party costs already committed on your behalf (for example licences or domain registrations bought at your instruction). Those costs are itemised in writing before they are incurred, so there are no surprises at this stage.

3. Cancelling after work has begun

Once fixed-price work has started, amounts corresponding to work already completed remain payable. Anything paid in advance and not yet earned is returned. We provide a written statement of what was completed and what is being refunded, so the calculation is auditable rather than asserted.

4. Subscriptions

Subscriptions may be cancelled at any time, effective at the end of the current billing period. There is no cancellation fee and no minimum term beyond the period already running. The current period remains payable and is not pro-rated. Access continues until the end of that period.

We do not auto-renew a subscription after you have cancelled, and we do not require you to give notice through any channel other than the ones listed in section 6.

5. Work that does not meet the agreed scope

Every project carries a 30-day functional warranty from the date it goes into production, during which any malfunction attributable to the delivered code is corrected at no additional cost. If a delivered system cannot be brought to the scope agreed in writing, the amounts paid for the part that could not be delivered are refunded.

6. How to request a refund

Write to contact@qelvyn.co from the address associated with the engagement, or use the contact page, stating the engagement and the reason. You may also call +1 307 293 6414, but please follow up in writing so there is a record.

We acknowledge every request within 2 business days and issue a decision within 10 business days. Approved refunds are returned by the original payment method within 10 business days of the decision.

7. Disputes

If you disagree with a decision, reply to it and ask for a review; a disputed refund is looked at again by the Managing Member. We would always rather resolve a disagreement directly than have it reach your card issuer or bank.

Last updated: 10 August 2026.